Returns Policy

We understand from time to time you may wish to return a product to us.  This policy enables you to do so in appropriate circumstances as lists.

All products being returned must be complete and contain ALL original manufacturer packaging including packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment.

If we have sent you an incorrect product, we will exchange it or provide a refund.

If you receive damaged merchandise, it is preferable to REFUSE DELIVERY from the carrier attempting delivery. If you accept the package, you must make sure the damage is noted on the carrier’s delivery records in order to file a damage claim with us. Keep the product together with the original packaging and notify our customer service department within 48 hours. If you do not notify T H WHITE of damaged goods within 48 hours of delivery, our regular return policy will override any claim of damage. Notifications should be made emailing enquires@thwhitestore.co.uk  DEFECTIVE returns can be accepted within 28 days of receipt of the package for refund or replacement.

NON-DEFECTIVE returns can be accepted within 14 days of receipt of the package.  We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges.  Please use a carrier that is able to provide you with proof of delivery. For your protection, we strongly recommend you fully insure your return shipment in case of any loss or damage. You will be responsible for paying postage costs associated with returns under this policy.

If the package is refused by the customer without any reason, the customer shall be responsible for the return delivery charges.

If you have any queries please contact our customer services team:  Email enquires@thwhitestore.co.uk or Tel 01380 733505